Shipping / Returns

Please understand that I do not control the rate at which you receive your package once it has been shipped.

✺ All orders are automatically assigned to TRACKED shipping and due to the strain on the shipping industry this can mean 2 - 4 week arrival times. 

✺ For US orders please allow up to 2 weeks for the parcel to arrive before reaching out for an update. I will do my best to coordinate with the shipping service for an update.

✺ I ship worldwide to any country but please anticipate the cost of shipping internationally upon checkout. Rates are slightly higher for international orders and I apologize if this discourages the purchase. 

✺ For international orders outside of the US & Canada please allow up to 8 weeks for your parcel to arrive before reaching out regarding a status update on your order. Typically orders arrive within 2 weeks from the date is mailed out. 

RETURNS

✺ I do not accept returns or exchanges once the item has been shipped. Items are shipped within 2-10 business days after purchase, but should you change your mind on the order do not hesitate to email me through my website and I will honor a refund (as long as the order has not been shipped). 

✺ Refunds take 5-10 business days to reflect on your bank statement.

✺ If a piece arrives broken or if you encounter any issues with your order please email me at potterywitchx@gmail.com with photos of the piece.

✺ I do accept order cancellations as long as the order has not been shipped.